For small to medium-sized businesses, IT is an ongoing challenge. You need to have your computers and networks up and available at all times. However, you don’t want to put a lot of money into funding a 24/7 in-house IT group within your organization. But, how do you get the faster response time you need without a major funding issue? Consider hiring a professional IT services team in San Antonio.
The Need for Speed
What happens when a critical system goes down after hours in your business? If you own a small to medium-sized business, your IT staff usually goes home at 5 or 6 in the afternoon. But, does your business need for IT support stop at 5 or 6?
If a mission-critical system goes down, you need the fastest response time possible, even if it occurs overnight or on the weekend. With in-house IT support, there is going to be a delay. Someone needs to notify the right person and get him or her to fix the problem.
If that person has at-home access, the problem might get solved within a reasonable amount of time. However, if that person has to come in, it might take a while. Even worse, if that person is on vacation or simply unavailable, your system may be down for a significant period of time. This kind of situation leads to downtime, which decreases employee productivity and can negatively impact customer service. Neither of those is something you want your business to experience.
How to Get the Speed of Service Your Business Deserves
With professional IT services in San Antonio, you can get the fast response time your business needs and more:
You get 24/7 help desk support without the need to hire an in-house support staff.
Your mission-critical systems are constantly monitored. If a system starts having problems, alerts instantly go out to the helpdesk.
There are skilled IT experts available 24/7 to address any problems. This eliminates the risk of having no support when an employee is on vacation or sick.
You save money. You pay for the support when you need it. Once the problem is fixed, that support person can go work on another client’s problem.
Your customers are happier. Addressing IT problems quickly helps your team provide the best customer service possible.
You avoid downtime. With fast response time on IT issues, your employees will have minimal loss of productivity.
Outsource It All or Not?
One question many small business owners ask is whether to outsource all IT support or not. That depends entirely on your priorities. In-house IT support builds rapport and knowledge within the business. Meanwhile, outsourcing keeps costs down and provides specialized support. Many companies find that a combination of the two works best. The in-house staff provides day-to-day support, while the outsourced team helps with larger problems and is available during off hours.
At Rx Technology, we’re here to help you with your business’ IT needs. We offer top-notch IT support and solutions, as well as a full range of IT services in San Antonio. To learn more about our company, contact us today.